Shipping Policy

This Shipping Policy explains how True Peptides handles order processing, shipment arrangements, delivery estimates, and shipping-related questions for purchases made through our website.

1. Order Processing

Orders are subject to payment authorization, order verification, product availability, and any applicable legal or shipping restrictions.

Processing times may vary depending on order volume, product availability, payment verification, holidays, and other operational factors. Any processing estimate displayed at checkout or communicated to the customer should be reviewed before completing a purchase.

An order confirmation does not necessarily mean that the order has shipped.

2. Shipping Destinations

Available shipping destinations and methods are displayed during checkout, where supported. Shipping eligibility may vary by product and destination.

We may be unable to ship certain items to specific locations because of carrier limitations, import restrictions, product-specific rules, or applicable laws.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us promptly if you notice an address error.

3. Shipping Fees

Any applicable shipping fees will be displayed during checkout before the order is submitted.

Shipping charges may vary according to destination, package characteristics, selected shipping method, and other applicable factors. Additional charges, including customs duties or import taxes, may apply to international shipments where permitted.

4. Delivery Estimates

Delivery estimates, when provided, are approximate and are not guaranteed unless expressly stated otherwise.

Actual delivery times may be affected by carrier operations, weather conditions, holidays, customs processing, address errors, security checks, and other circumstances beyond our reasonable control.

We are unable to guarantee delivery on a specific date unless an applicable service explicitly provides that guarantee.

5. Tracking Information

Where tracking is available, tracking details may be provided by email or through the applicable carrier's tracking service after shipment.

Tracking information may take time to appear or update after a package has been handed to the carrier. Customers should allow reasonable time for tracking systems to refresh.

6. Delayed or Missing Shipments

If your order appears delayed or tracking has not updated for an extended period, contact us at Support@true-pepunore.shop with your order number.

We will review the available shipment information and, where appropriate, assist with a carrier inquiry. Resolution times depend on the carrier and the circumstances of the shipment.

7. Incorrect Addresses and Failed Deliveries

Customers should verify their shipping details before submitting an order.

If an order is returned to us because of an incorrect address, failed delivery, refusal, or failure to collect the package, we will review the circumstances and contact the customer regarding available options. Additional shipping charges may apply where permitted by law and disclosed to the customer.

8. Damaged Packages

If your package arrives visibly damaged or the contents appear damaged, please retain the packaging and contact us promptly.

Photographs of the package, shipping label, and affected item may help us investigate the issue and determine an appropriate resolution.

9. Shipping Restrictions

Certain products may be subject to specific transportation, packaging, storage, or destination restrictions. We will not knowingly arrange shipments that violate applicable laws or carrier requirements.

Customers should review product information and any applicable restrictions before ordering.