Frequently Asked Questions
Welcome to the True Peptides FAQ page. Below are answers to common questions about orders, payments, shipping, returns, and customer support.
1. How do I place an order?
Browse the available products on our website, review the relevant product information, add eligible items to your cart if that feature is available, and follow the checkout instructions. Confirm your shipping details and order total before submitting payment.
2. Which payment methods do you accept?
Available payment methods are displayed during checkout. Options may vary depending on payment provider availability, transaction eligibility, and other applicable restrictions.
3. How do I know whether my order has been received?
After submitting an order, check the email address provided at checkout for an order confirmation. If you do not receive a confirmation, review your spam or junk folder before contacting customer support.
4. How long does order processing take?
Processing times may vary depending on payment verification, product availability, order volume, and other operational circumstances. Please review any processing estimates displayed at checkout or communicated to you.
5. How long does shipping take?
Delivery times depend on the shipping method, destination, carrier operations, and other factors. Any delivery estimate provided is approximate unless explicitly stated as guaranteed.
6. Can I track my order?
If tracking is available for your shipment, tracking information may be sent after the order has shipped. Please allow time for the carrier's tracking system to update.
7. Can I change my shipping address after ordering?
Contact us as soon as possible if you need to correct your address. Changes may not be possible after an order has been processed or handed to the carrier.
8. What should I do if my order arrives damaged or incorrect?
Contact Support@true-pepunore.shop and include your order number, a description of the issue, and photographs of the affected product or packaging where appropriate. We will review your request and explain the available next steps.
9. Can I return a product?
Return eligibility depends on the product, its condition, applicable restrictions, and relevant law. Please read our Refund Policy and contact us before sending any item back.
10. How do I request a refund?
Email Support@true-pepunore.shop with your order number and the reason for your request. We will review the circumstances and inform you whether a refund or another resolution is available under our Refund Policy and applicable law.
11. How long do refunds take?
Once a refund is approved and processed, the time required for the funds to appear depends on your payment provider and financial institution. We cannot guarantee an exact posting date.
12. Can I cancel an order?
Contact us as soon as possible. Cancellation may be possible before an order is processed or shipped, depending on its status. Your rights under applicable law remain unaffected.
13. Are all products suitable for human consumption?
Not necessarily. Customers must read each product's description, label, intended-use information, and warnings carefully. Products designated for research or laboratory use only must not be used for human or veterinary consumption unless expressly authorized by applicable law.
14. Where can I find information about personal data?
Please review our Privacy Policy for information about the personal data we may collect, how it may be used, and the privacy rights that may apply to you.
15. How can I contact True Peptides?
You can reach our customer support team through the following contact details:
Email: Support@true-pepunore.shop
Phone: +1 267-769-8053
Mailing Address: 624 Fir Ave, Langhorne, PA 19047, United States
Please include your order number when asking about an existing purchase.
16. Where can I find the store's policies?
Our website policies cover payments, privacy, refunds, shipping, and Terms of Service. Please review the relevant policy page before placing an order.
If you cannot find the information you need, contact our support team for assistance.
Thank you for choosing True Peptides.