Refund Policy

At True Peptides, we aim to handle return and refund requests fairly and consistently. This policy explains how to contact us about an order that has arrived damaged, is incorrect, or otherwise requires review.

1. Contact Us About a Return

If you need to request a return, replacement, or refund, contact us using the details below:

Email: Support@true-pepunore.shop

Phone: +1 267-769-8053

Please include your order number, the email address used to place the order, a description of the issue, and relevant photographs if the product or packaging is damaged or incorrect.

Please contact us before sending any item back. Returns sent without prior instructions may be delayed or may not be received at the correct location.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item ordered, notify us as soon as reasonably possible after delivery.

We may request photographs, packaging information, or other reasonable evidence to assess the issue. Depending on the circumstances, available remedies may include a replacement, refund, or another resolution permitted by applicable law.

3. Eligibility for Returns

Return eligibility depends on the product, its condition, applicable legal requirements, and any restrictions disclosed before purchase.

Where a return is permitted, items should generally be unused, unopened where applicable, and returned with their original packaging and included components, unless the item is defective, damaged, incorrect, or applicable law provides otherwise.

Certain products may be non-returnable for safety, contamination-prevention, regulatory, or other lawful reasons. Any such restriction must be consistent with applicable law and the information provided to customers.

4. Products Requiring Special Handling

Products intended for laboratory or research use may be subject to specific storage, handling, packaging, or regulatory requirements.

Do not return potentially hazardous, temperature-sensitive, contaminated, restricted, or otherwise regulated products without first receiving instructions from our support team. Customers must not ship items in a manner that violates applicable transport or safety requirements.

5. Refund Review and Approval

After receiving your request and any necessary supporting information, we will review the circumstances and notify you of the outcome.

An inquiry or return request does not automatically mean that a refund has been approved. However, nothing in this policy limits any refund, cancellation, warranty, or other right that cannot lawfully be excluded.

6. Refund Processing

Once a refund is approved, it will generally be issued to the original payment method where reasonably possible and supported by the payment provider.

The time it takes for the credit to appear depends on the payment provider and financial institution. We cannot guarantee an exact posting date.

7. Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the applicable policy, and legal requirements.

If an item is confirmed to be defective, damaged, or incorrectly supplied, we will review appropriate return shipping arrangements in accordance with applicable law. For other returns, customers may be responsible for return shipping where permitted and disclosed.

Original shipping fees, expedited shipping charges, and other fees will be handled according to the circumstances of the order and applicable law.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible. We will determine whether the order can still be canceled before processing or shipment.

An order that has already been processed or shipped may not be eligible for cancellation through this procedure, but any rights provided by applicable law remain unaffected.